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Cancellation Policy
- For customers with prepaid rate bookings
We will allow changes and cancellations without charge or penalty up to 15 days prior to arrival.
You may change the dates of your stay once, up to 72 hours prior to arrival free of charge.
Please note that any changes to existing bookings will be subject to availability and any difference in rate.
Please note that this policy does not apply to travel associated with group bookings.
- For customers with flexible rate bookings
We will allow changes and cancellations to the booking without charge or penalty up to 48 hours prior to arrival date.
Except for high season periods, which is prepayment of 100 % of the stay in the indicated dates:
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- Christmas 2022 from the 23rd of December until the 2nd of January 2023 both includes, prepayment of 100 % non refundable 3 days prior to arrival.
In case of cancellation in high season with less than 3 days notice (from 14:00 hours, 7 days prior to arrival) or no-show, there are no refunds.
Please note that any changes to existing bookings will be subject to availability and any difference in rate.
Please note that this policy does not apply to travel associated with group bookings.
Payments
For customers booking on prepaid rates, the total amount of the stay will not be charged until 15 days prior to arrival.
The hotel reserves the right to verify the validity of your credit card details prior to arrival. This is a standard process, the amount of the first night may be charged and the value of this charge will be refunded immediately upon verification.
For customers with flexible rate bookings the full charge for the stay will be made during check-in. (except in high season, see cancellation policy)
The hotel reserves the right to verify the validity of your credit card details prior to arrival. This is a standard process, the amount of the first night may be charged and the value of this charge will be refunded immediately upon verification.
Cancelaciones
La cancelación de su reserva se puede realizar enviando un email a reservations@maldasingularhotel.com
